Recently I purchased an item using ebay.in
The item was covered with ebay guarantee and unfortunately it was meeting the quality standards and not working properly. So I decided to apply for a refund.
But when I went to My Paisa Pay and pressed the resolve button, it asked me to enter Paisa Pay ID.
When I entered the paisa pay id—-to my surprise it showed "Paisa Pay ID not found".
I surfed net and found out that this could be due to gap of 7 to 10 days from item purchase, which ebay gives its seller to deliver but even after 10 days I got the same error and I did not find any solution to this problem.
Finally I reached to this page.This is where you will find solution to your problem.
You can choose any of the four mentioned buttons and will most probably find the solution to your problem.
I chose the option "Email US". Within 24 hours I got a mail from seller and within next 48 hours, I got a return from the item.
Although solution to this problem is available, but Ebay should work to resolve this issue since it can cause a huge customer dissatisfation which you can not afford in today's competitive scenario.